Have questions? We’ve got answers. Below you’ll find everything you need to know about your Marselous experience — from orders and shipping to returns and product details.
🚚 Shipping & Delivery
Q: Where does Marselous ship from?
A: Marselous ships from trusted international fulfillment partners and verified warehouses to ensure quality and fast delivery worldwide.
Q: How long does shipping take?
A: Average delivery times range between 7–15 business days, depending on your location. You’ll receive a tracking number once your order ships so you can monitor progress in real time.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email. You can also visit our Order Tracking page and enter your order number for updates.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, and secure online payments. All transactions are encrypted for your safety.
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, please contact us immediately at reachout@marselous.com. Once shipped, orders can no longer be modified or canceled.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window for all unused products in original packaging. Simply contact us at reachout@marselous.com to initiate your return.
Q: How do I request a refund?
A: Once your returned product is received and inspected, refunds are issued to your original payment method within 5–7 business days.
🌟 Product Information
Q: Are Marselous products tested for quality?
A: Absolutely. Every product undergoes quality assurance testing before shipping to ensure functionality, durability, and satisfaction.
Q: Where are Marselous products made?
A: We collaborate with global manufacturers specializing in innovative lifestyle tech and design to ensure high-quality standards and cutting-edge product innovation.
📦 Support & Contact
Q: How can I reach Marselous customer service?
A: Our support team is available Monday–Friday, 9 AM–6 PM GMT+3.
You can reach us anytime at reachout@marselous.com — we usually respond within 24 hours.
Q: Do you offer collaborations or affiliate partnerships?
A: Yes! Marselous partners with creators, influencers, and affiliates who align with our mission to make everyday life marvelous.
Contact us for partnership inquiries.
🌠 Still Have Questions?
We’re here to help. Reach out anytime at reachout@marselous.com or connect with us on Instagram @marselous.official to stay updated on new releases and special offers.